Privacy Policy

Welcome to PulehCare. Your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website at www.pulehcare.com (the “Site”), purchase our products, or otherwise interact with us. By using the Site or providing your personal data, you agree to the practices described in this policy and consent to our collection, use and disclosure of your personal data in accordance with it — in compliance with the Malaysian Personal Data Protection Act 2010 (PDPA).

What Information We Collect

We may collect the following types of personal data from you:

Identity & Contact Information

• Full name, gender (if provided), date of birth (optional)
• Email address, phone number, postal address (billing and/or shipping)
• User account username and password (if you create an account)

Transaction & Order Information

• Products ordered, quantity, date/time of purchase, payment method (masked), transaction history
• Delivery address, courier/tracking details

Technical & Usage Information

• IP address, browser type and version, device type, operating system
• Date/time stamps of your activity on the Site, pages visited, referral source, navigation paths
• Cookies and similar tracking technologies (see section 6)

Optional & Marketing Information

• Survey responses, product reviews or feedback you voluntarily provide
• If you sign up for newsletters or marketing communications, your opt-in status, preferences

Sensitive Personal Data

• Sensitive personal data (as defined under PDPA) is not collected unless strictly necessary and you have provided explicit consent.

How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfil your orders, including billing, shipping, delivery and customer service
• To verify and manage payments and prevent fraud
• To send order confirmations, updates, notifications and customer support communications
• To send marketing communications (e.g., newsletters, promotions, new product launches) if you have opted in; you may unsubscribe at any time
• To improve our Site, products, services and user experience through analytics and customer-feedback
• To comply with legal, regulatory or audit obligations in Malaysia
• To customise and personalise content, offers and recommendations for you

We will not sell your personal data to third parties for their marketing purposes without your explicit consent.

Disclosure of Your Information

We may share your personal data with trusted third-parties in the following situations:

• Payment gateway providers and financial institutions to process payments
• Couriers and logistics partners to deliver your orders
• IT, hosting or analytics service providers who help us operate the Site
• Marketing service providers (if you’ve opted in) to send you communications
• Law enforcement, regulators or government agencies if required by law or court order
  All third-parties are contractually bound to process your personal data securely, only for the stated purpose, and in accordance with applicable data-protection laws.

Data Security & Retention

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Examples include: secure servers, encryption, access controls and regular security assessments.
We will retain your personal data only for as long as reasonably required to fulfil the purposes listed in section 3, or as required by law (e.g., tax, accounting, audit obligations). Once no longer required, your data will be securely deleted or anonymised.

Cookies and Tracking Technologies

We use cookies, web beacons, pixels and similar technologies to:

• Remember your preferences and login status
• Keep items in your shopping cart
• Understand how you use the Site and improve performance
  You may control cookies through your browser settings. However, if you disable certain cookies, parts of the Site may not function properly.

Your Rights

Under the PDPA, you have the following rights in relation to your personal data processed by us:

• The right to access your personal data and request a copy correction of inaccurate, incomplete or outdated data
• The right to withdraw your consent (where processing is based on consent) subject to legal or contractual requirements
• The right to lodge a complaint with us if you believe your personal data has been handled improperly
  To exercise any of these rights, please contact us via the details below.

Overseas Transfer of Data

If your personal data is transferred out of Malaysia (for example to a service provider located overseas), we will ensure that adequate protection is in place to maintain the confidentiality, integrity and security of your personal data in accordance with the PDPA.

Third-Party Links

Our Site may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal data.

Children’s Privacy

Our Site is not directed to children under 13 years of age. We do not knowingly collect personal data from children under 13. If you are under 13, please do not use the Site or provide any personal data to us.

Changes to This Privacy Policy

We may modify or update this Privacy Policy from time to time (e.g., due to changes in legal/regulatory requirements or business operations). We will post the revised version on this page with a new “Last Updated” date. Your continued use of the Site indicates your acceptance of the updated policy.

Contact Us

If you have any questions, concerns or requests relating to your personal data, please contact us:
📧 general@pulehcare.com
📱 WhatsApp: 011-1318 9984
🌐 www.pulehcare.com

Last Updated: November 2025